Return and Refund Policy

RIGHT OF WITHDRAWAL

EU citizens (our primary market) have the right to withdraw from the contract within fourteen days without giving any reason.
The right of revocation exists only in the cases regulated by law (§ 312g para. 2 p.1 BGB); in particular, not in the case of contracts for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs (§ 312g para. 2 p.1 no. 1 BGB).
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods of an order.

In order to exercise your right of withdrawal, you must send us
the thing Gallery
Rahlwes & Sieverding GbR
10117 Berlin
T +49 (0) XXXX
e-mail: contact@thethingmagazine.com
by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to revoke the contract. You can also fill in and submit the attached MODEL CANCELLATION FORM or another clear declaration electronically on our WEBSITE. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail).
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

CONSEQUENCES OF CANCELLATION

If you cancel this contract, we must reimburse you for all payments we have received from you, including delivery costs (outward delivery costs), with the exception of any additional costs incurred because you have chosen a type of delivery other than the cheapest standard delivery offered by us. 
The repayment will be made within fourteen days from the day on which we receive the notification of your cancellation of the contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse to make a repayment until we have received the goods back or until you have provided proof that the goods have been posted for return, whichever is the earlier.
You must return or hand over the goods to us within fourteen days of the day on which you notify us of the cancellation of this contract. The return may be made separately for each product, to different return addresses. In particular, goods that cannot be returned by normal post (e.g. forwarding goods, bulky goods) cannot be sent with goods that can be returned by normal post (e.g. as a parcel). The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods (return costs).
The return costs for goods that cannot be returned by normal post (e.g. forwarding goods, bulky goods) shall be borne by you up to a maximum of 12% of the value of the goods within Germany and up to a maximum of 12% of the value of the goods within the rest of the EU, but at least 200 EUR within the rest of the EU. The return costs for goods that can be returned by normal post (e.g. as a parcel) shall be borne by you in full.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. Products must be returned in their original condition, with original tags and packaging.

SAMPLE CANCELLATION FORM

To

the thing Gallery
Rahlwes & Sieverding GbR
10117 Berlin
e-mail: contact@thethingmagazine.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of consumer(s)
(only in case of paper communication)

Date

(*) Delete where inapplicable

EXCLUSION OF THE RIGHT OF WITHDRAWAL FOR LIMITED-EDITION ARTWORKS
All limited-edition artworks sold through our store are unique pieces or part of a strictly limited series, each accompanied by a certificate of authenticity. In accordance with applicable consumer protection laws (§ 312g (2) No. 1 BGB, where applicable), these artworks are exempt from the statutory right of withdrawal. Due to their exclusivity, the nature of the art market, and the complexities of return logistics, cancellations, returns, or exchanges are not possible. Artworks subject to these conditions are clearly marked on their respective product pages. By completing a purchase, the buyer acknowledges and accepts these terms.